1. About these Terms
These Terms of Use (the "Terms") are an agreement between you and Evaari ("Evaari", "we", "us") about the Evaari apps for iPhone, iPad and Android, the website evaari.com and related services (together, the "Services"). The Subscription Terms and the Community Guidelines are part of these Terms. Our Privacy Policy explains how we handle personal information.
By creating an account or using the Services, you agree to these Terms. If you don't agree, please don't use the Services.
Contact: [email protected]. Our postal address is available on request at the same address.
2. What Evaari is
Evaari is a habit and self-care app with a small companion who grows from the light of your daily steps. It includes steps and habits, daily quests, streaks and forms, mood check-ins, the Wheel of Life, breathing exercises, focus sounds, letters, friends features and games, and talks with Evaari by text, voice or photo. As it arrives in your app, it also includes Moments: showing Evaari a photo of what you did, a private photo album and 24-hour stories for friends.
Evaari is an AI companion. When you talk with Evaari or show him a photo, his replies are created by artificial intelligence (language models from OpenAI). He is a character from the little planet Lumea, not a person. The app makes this clear in every conversation, and if you ask him whether he is human, he will tell you honestly. Companion chatbots may not be suitable for some minors.
Not therapy and not medical advice. Evaari is not a therapist, counsellor, doctor or crisis service. He does not give medical, psychological, nutritional, legal or financial advice, diagnoses or treatment, and talking with him is not a substitute for professional help. Please don't base decisions about your health, safety, money or legal matters on what Evaari says.
If you are in danger. If you might hurt yourself or someone else, or you are not safe, contact your local emergency number or a crisis line now. When a conversation shows signs of risk, Evaari stops the usual chat and shows crisis lines for your country. In the most serious cases the AI is taken out of the conversation and you see a pre-written message with help resources. Evaari cannot call anyone for you. See AI & safety for how this works and for crisis lines.
3. Who can use Evaari
- Evaari is made for a wide audience. Steps, breathing and growing Evaari are open to everyone, and the app has no age gate.
- Talking with Evaari's AI is for people aged 13 and older. Our AI provider's terms and, in the United States, children's privacy law (COPPA) require this. If you tell us you are under 13, talks, voice messages and photos (in talks and with Show Evaari) are switched off, and so are friends features and stories; you can keep using the rest of the app. If you are under 13, it's a good idea to use Evaari together with a parent or another adult you trust.
- If you are under 18 (or under the age of majority where you live), please read these Terms with a parent or guardian. Some features work differently for younger people: for example, memory is off until 16 and friends features are limited for ages 13 to 15.
- Purchases follow the parental controls of your device and store, such as Ask to Buy on Apple devices or Family Link on Google Play.
- Please give us honest age information. It helps keep you safe.
4. Your account
- You can start as a guest. To keep your progress safe across devices, link Sign in with Apple, Google or your e-mail address. A guest account lives on one device and can be lost with it.
- Keep your sign-in secure. You are responsible for what happens in your account. If you think someone else is using it, write to [email protected].
- One account per person. Accounts can't be sold, shared or transferred.
- Evaari is always called Evaari, and he can't be renamed. Your own name, display name and @username must follow the Community Guidelines. We may hide or reset names that break them.
5. Your agreement to the AI service
AI features, such as talks, Show Evaari, words for today and step suggestions, send what you share to our AI provider so it can create a reply. The app asks for your agreement once: in a separate window the first time you open a talk with Evaari or, if you show him a photo first, with a tick box before your first photo. It is one agreement for talks and photos; signing in or finishing the onboarding never gives it. Without your agreement, talks are paused, Show Evaari doesn't take photos, and the rest of Evaari works with ready-made texts. You can turn AI replies off at any time in Me → Settings → Privacy & data. Memory and health-related memory are separate choices that you can turn on or off at any time. The Privacy Policy explains what is sent and what is kept.
6. Free features, Evaari Plus and subscriptions
- Downloading Evaari, growing him through his forms, streaks, friends and the evening talk are free. Crisis help and breathing exercises are never behind a paywall.
- Evaari Plus is an optional auto-renewing subscription (yearly or monthly; earlier versions of the app also offer weekly), sold only through the App Store or Google Play. The price, the period and any free trial are shown before you buy.
- Automatic renewal. Your subscription renews automatically for the same period at the current price unless you cancel at least 24 hours before the current period ends. Your store account is charged within the 24 hours before the period ends.
- Free trial. If your plan has a free trial, you pay nothing during the trial. Unless you cancel at least 24 hours before it ends, the paid subscription starts automatically and your store account is charged. If you cancel during the trial, you keep Plus until the trial ends.
- How to cancel. On iPhone or iPad: Settings → [your name] → Subscriptions, or in Evaari: Me → Settings → Evaari Plus → Manage subscription. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app or your Evaari account does not cancel a subscription.
- Refunds. Apple or Google process all payments, so refunds follow their policies (reportaproblem.apple.com or Google Play Help). We can't issue store refunds ourselves, but we are glad to help at [email protected].
- Price changes. If the price of your subscription changes, Apple or Google tell you in advance and, where required, ask for your agreement. If you don't agree, you can cancel before the new price applies.
- Your rights as a consumer, including any right of withdrawal in the EU and the UK, are not affected. You use them through Apple or Google, which process the payment.
Limits and what Plus includes are described in the Subscription Terms.
7. Lumi and other in-app items
- Lumi are a virtual in-app currency that you can buy in the app in packs (once available). You spend them on treats and keepsakes for Evaari; Lumi you spend are used up. Stars (✦), light, streak freezes, cups, looks and other items are earned in the app and can't be bought with money.
- Lumi and other in-app items give you a personal, limited, non-transferable and revocable licence to use them in the app. They are not your property, have no cash value, and can't be exchanged for money, stars or anything outside the app. They can't be sold, transferred or given to another account, unless a feature of the app clearly allows it.
- Lumi don't expire. What you get for Lumi is fixed and shown before you spend them. There are no random rewards.
- Purchases are final, except where the store or the law gives you a right to a refund. If a store refunds a Lumi purchase, we remove the Lumi from that purchase from your balance (never below zero). We may limit purchases on an account that repeatedly asks for refunds.
- If you delete your account, your Lumi and items are deleted and can't be restored or refunded. Sign in with Apple, Google or e-mail so your Lumi stay with you when you change phones.
- We may change how in-app items work. If we ever stop offering Lumi, we will tell you in reasonable time and give you a chance to use your balance, or do what the law requires.
8. Your content
"Your content" means what you write, say, upload or create in the Services: for example messages, voice messages, photos, captions, habit names, journal notes and your display name. It stays yours. You give us a worldwide, non-exclusive, royalty-free licence to host, store, process, send and display your content only as needed to provide, protect and improve the Services for you, including AI replies, safety checks and, if you turn it on, memory. This licence ends when you delete the content or your account, except for copies in backups for the time described in the Privacy Policy.
Photos and stories. The photos you show Evaari stay yours. The licence above includes keeping two light copies of each photo in your album, having them checked and answered by our AI provider and, when you choose to show a photo, showing it with its caption, Evaari's words and the stickers it gets to the friends you chose, for 24 hours from the first time you show it. You can delete a photo at any time; the licence for it ends then, except that a copy of a reported photo is kept for the review, as the Privacy Policy explains. The Community Guidelines list what may not be shown.
Only share content you have the right to share. Show people in a photo only with their permission, and never other people's private information, such as documents, chats or addresses. We never use your talks or photos for advertising or to train AI models.
9. AI replies
- AI replies are created automatically and can be wrong, incomplete or unexpected. Please use your own judgement.
- You may use Evaari's replies to you for your own personal purposes. Similar replies may be given to other people.
- Evaari's words and sticker about a photo are created by AI too. They are a friendly reaction, not an assessment of you, your body, your food or your home, and not advice. If they feel wrong, you can report them from the photo's menu, and they are replaced at once.
- Automated safety checks run on talks and on every photo you show Evaari. Evaari may decline a request, change the subject, not keep a photo or show help resources. People at Evaari don't read your talks, except when you ask us to look at something, when it is needed to investigate a serious safety or security problem, or when the law requires it.
- Free and Plus have different limits (see the Subscription Terms). We may apply fair-use limits to protect the Services.
10. What is not okay
Please don't:
- break the law or help anyone else do so;
- harass, threaten, bully, shame, sexualise or exploit anyone, or pretend to be someone else;
- share or ask for sexual content involving minors in any form (we have zero tolerance and report it to the authorities where the law requires);
- show photos or write captions with nudity or sexual content, violence, hate, bullying, self-harm or anything illegal, or show other people without their permission or their private information;
- spam or misuse reactions, waves, stickers, invites, games or reports, create fake accounts, or manipulate leagues, rewards or invite bonuses;
- access other people's accounts or data, or collect data from the Services with bots or scraping;
- reverse engineer, decompile or interfere with the Services, except where the law allows it;
- try to get Evaari to produce harmful content, to bypass the safety systems or to reveal its instructions;
- upload malware or anything that harms the Services or other people;
- use the Services to build a competing product or to train AI models.
11. Friends, games and community
Friends features connect you only with people you invite or accept. There is no free-text messaging between users: you share preset reactions, waves, stickers, shared goals and games and, if you choose, photos with a short caption as 24-hour stories. There is no public feed. You can remove, mute, block or report anyone, and hide their stories, at any time. We review reports and may hide or remove a photo, hide names, limit or remove friends features, or close accounts, as described in the Community Guidelines. If the automatic check finds sexual content involving a minor, the account's friends features are paused at once and we act as the law requires. Where reasonable, we tell you why and how to appeal ([email protected]). Limits on friends features don't affect your Evaari's growth or your subscription.
12. Notifications and e-mails
With your permission, Evaari sends the reminders you set and gentle notes of his own (at most two a day). You can change or turn them off in Me → Settings → Notifications or in your phone's settings. We send service e-mails, such as sign-in codes and answers to your messages. We don't send marketing without your consent.
13. Other companies' services
The Services rely on other companies, including Apple, Google, OpenAI, Cloudflare, ElevenLabs and Adapty. Their own terms apply to their services, and some features may change if a provider changes its service.
14. Intellectual property
Evaari, his name and forms, Ari and Eva, Lumea, the artwork, animations, sounds, music, texts and software belong to us or our licensors and are protected by law. We give you a personal, limited, non-exclusive, non-transferable and revocable licence to use the app on devices that you own or control, for personal, non-commercial purposes, under these Terms and the store rules. Press materials on evaari.com may be used in articles about Evaari.
To report a copyright problem, write to [email protected] with the subject "Copyright Notice" and include the work, where the infringing material is and your contact details. If you send us ideas or feedback, we may use them freely and without obligation to you.
15. Changes to the Services
We keep improving Evaari and may add, change or remove features. If we remove an important paid feature while your subscription is active, we will tell you in advance, and you can cancel.
16. Ending your use
You can stop using the Services and delete your account at any time in Me → Settings → Your data → Delete account. We may suspend or close your access if you seriously or repeatedly break these Terms or the law, or if we must do so to protect other people. Where reasonable, we tell you why and how to appeal. Sections that by their nature should continue after the end (for example 7, 8, 14, 17, 18 and 20) continue to apply.
17. Disclaimers
To the extent the law allows, the Services are provided "as is" and "as available", without warranties of any kind, including fitness for a particular purpose, the accuracy of AI content and uninterrupted operation. This doesn't affect warranties you have as a consumer that can't be excluded.
18. Limitation of liability
To the extent the law allows, Evaari is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits or goodwill. Our total liability for any claim is limited to the greater of the amount you paid for Evaari Plus and Lumi in the 12 months before the claim, or US$50.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that can't be limited by law, or your statutory rights as a consumer. If you live in the EU or the UK, we are responsible for foreseeable loss caused by our breach of these Terms or our failure to use reasonable care, as your local law provides.
19. App Store and Google Play
These Terms are between you and Evaari, not Apple or Google. For apps downloaded from the Apple App Store:
- Evaari, not Apple, is solely responsible for the app and its content, maintenance and support. Apple has no obligation to provide maintenance or support.
- If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any). Apple has no other warranty obligation.
- Evaari, not Apple, is responsible for handling any claims relating to the app, including product liability, failure to meet legal or regulatory requirements, consumer protection, privacy and intellectual property claims.
- You confirm that you are not located in a country subject to a US Government embargo or designated as "terrorist supporting", and that you are not on any US Government list of prohibited or restricted parties.
- You must follow applicable third-party terms when using the app.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Your use of the app must also follow the App Store or Google Play terms.
20. Disputes and governing law
Please contact us first at [email protected], so that we can try to solve the problem informally within 30 days. These Terms are governed by the laws of the place where Evaari is established, without prejudice to the mandatory consumer protection laws of the country where you live and your right to bring a claim before the courts there. Consumers in the EU can also use their national consumer dispute bodies.
21. Changes to these Terms
We may update these Terms. We will tell you about important changes in the app or by e-mail before they take effect, and the version and date at the top will change. If you keep using the Services after that, the new Terms apply. If you don't agree, you can stop using the Services and delete your account.
22. Language
These Terms are available in 12 languages. If a translation differs from the English version, the English version prevails, unless the law of your country requires otherwise.